Raise a concern with the project record in hand.

A useful complaint identifies the property, agreement, date, issue, requested resolution, and supporting documents without including unnecessary sensitive information.

Removal planning

Use the verified scope, access conditions, and finish choices to plan the next step.

Open the checklist

What to include

  • Property address and agreement reference
  • Name of the legal provider on the agreement
  • Dates, communications, photos, receipts, and permit records
  • The specific service, conduct, billing, access, or cleanup concern
  • The practical resolution requested

How it should be handled

Send the concern through the verified channel in the signed agreement. The responsible business should preserve the record, identify who is handling it, explain any needed site inspection, and provide a written outcome. Emergency hazards should go first to emergency services, the utility, or the responsible authority.